California Solar Engineering markets, sells, installs and supports renewable energy products and services. We are committed to deliver the best possible online experience to you, our clients. We are committed to protecting the privacy and security of all information we may gather about you, and we appreciate your trust that we will use and share that information carefully and sensibly.
What Personal Information Does California Solar Engineering Gather?
The information we learn from you helps us continually improve your experience at California Solar Engineering. Here are the general types of information we gather.
Information You Give Us
We receive and store any information you provide to us when you complete surveys, become a California Solar Engineering member, sign up to receive our newsletter or other email communications, communicate by email, telephone or physical mail with our customer service, or otherwise interact with us. Such information may include your name, address, email address, solar energy interests and preferences, transaction history, and other personal data. You can choose not to provide certain information.
Information Gathered Automatically
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and "clear gifs" to obtain certain types of information when your Web browser accesses California Solar Engineering or when you are provided the opportunity to complete surveys, or open or respond to any California Solar Engineering newsletter or other email you may have requested.
Briefly, "cookies" are small files that we transfer to your computer's hard drive or your Web browser memory to enable our systems to recognize your browser and to provide convenience and other features to you, such as recognizing you as a California Solar Engineering member or surveys you may be asked to complete so that you don't need to provide the same information more than once. "Clear gifs" are tiny graphics with a unique identifier, similar in function to cookies, and may be used to track the online movements of Web users or to let us know if you have opened an email that we sent you.
Examples of the information we collect and analyze in this manner include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; your behavior on our Web site and related services, including the products and merchants you view or searched for, as well as the URL you come from and go to next (whether this URL is on our site or not); cookie number; and participating merchants you visit. The cookies and clear gifs that we use do not contain and are not tied to personally identifiable information about you. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site.
California Solar Engineering Does Not Share the Information it Gathers
Information about California Solar Engineering CLIENTS and other users is an important part of our business, and we take steps to maintain the privacy and security of such information against unauthorized access. We do not share any information we gather with any other firm.
As we continue to develop our business, we may participate in corporate transactions such as mergers and acquisitions, and it is possible that another company may acquire California Solar Engineering or its business assets in the future. In such cases, user information may be shared with the acquirer and/or other reputable parties involved in those transactions. Users will be notified via email or a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information in such a transaction. We provide you with 30 days notice to allow you the opportunity to notify California Solar Engineering if you do not wish such information to be shared by notifying us at
Protection of California Solar Engineering and Others
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our User Agreement and other agreements; assist in fraud protection or investigation; or protect the rights, property, or security of California Solar Engineering, our users, or others.
What Choices Do I have?
As discussed above, you can always choose not to provide information, although that might prevent us from personalizing our service for you or taking advantage of certain useful California Solar Engineering features.
We will retain in our files information you have requested to delete in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our User Agreement. Furthermore, such prior information is never completely removed from our databases due to technical and legal constraints, including stored "back up" systems.
From time to time, California Solar Engineering will send newsletters and other email to members and others who have agreed to be contacted by California Solar Engineering. You can always choose not to receive email from California Solar Engineering. Each of our email messages contains a link at the bottom of the email for the purpose of adjusting your email subscription preferences. (If you do not want to receive notice of changes to our User Agreement and other legal notices from us, such as updates to this Privacy Notice, those notices will still govern your use of California Solar Engineering, and it is your responsibility to review them for changes.)
If you have any questions or concerns about privacy at California Solar Engineering, please contact us at
, and we will try to answer your questions or otherwise resolve the matter to your satisfaction. Or, if you prefer, you may contact us in writing at California Solar Engineering, 820 Cynthia Ave., Los Angeles, CA 90065, or by telephone at (323) 258-8883.
Your contacts with California Solar Engineering and use of California Solar Engineering services are subject to this Privacy Notice. Since our business changes constantly, this Privacy Notice will also change from time to time. Users will be notified via email or a prominent notice on our Web site for 30 days prior to the effective date of any material changes to this Privacy Notice. We provide you with 30 days notice to allow you the opportunity to notify California Solar Engineering if you do not wish your information to be subject to the proposed changes to this Privacy Notice. You should also check for recent changes on our Web site or other services whenever you visit.
California Solar Engineering is 100% opposed to unsolicited commercial email ("spam"). We do not send emails to anyone without permission and we do not sell or provide email addresses to any unauthorized third party. If you receive any unsolicited emails from spammers, please be assured that California Solar Engineering did not provide your email address to such parties. We take this responsibility very seriously and would never compromise the goodwill of our business by intentionally sending or assisting others to send spam.
This does not mean that we can prevent spam from happening on the Internet. Unfortunately, spammers obtain email addresses in a number of devious ways, including when you respond and ask to be taken off a spam email list, and in some cases by just generating emails to millions of random email addresses in the hopes of getting a few "live" ones. Please be assured that at California Solar Engineering we hate spam as much as you do.
All that said, if you believe that you have gotten unsolicited email from us, please contact
and we will investigate. In a few cases, we have found that consumers who have filled out an online survey mistakenly believe that we are contacting them without their permission (i.e., "spamming" them) when in fact we or inviting them to complete a follow-up fulfillment survey regarding their online activity. Follow-up surveys are important to verify that we in fact delivered the product or services as promised. Please be assured that we strive not to contact anyone without their permission, and if you prefer not to receive any further communications from us, just tell us and you will never hear from us again.
This Privacy Notice was last modified on January 12, 2010.
2010 California Solar Engineering